she cut off 3 inches of my hair when I was skeptical in the first place to cut it at all. and also now my ends are completely fried (like insanely dry and ball up and get knotted and frizzy) - I also got highlights. so why did this happen and how can I reverse the effects?
Shampoo your hair a lot. Like 5 times at least. This will dim the effects of the highlights if you want them to fade a bit... I don't know if you do I didn't get if you did or not. But it happened because highlights strip your hair of its natural color and replace it with a new one, which can be very damaging, especially if your hair is naturally dry or youve already damaged it somehow. Id recomment going back to the salon and getting a conditioning treatment. This should probably be done every few months anyway and makes your hair super soft and shiny.
I would say go back and talk to the owner and tell them what happened! They should give you your money back and do whatever they can to make it better. I say have a new style already planned out ahead of time for them to corect the mess they caused and they should do it right. I would not be surprised if they start pampering you like a queen.
Your ends if they were cut properly should not knot up and especially should not be fried. How does your highlights look? Are they good or bad? I would definetely go back and talk to owner.