When it is clearly not your fault, who should pay for the shipping fees to send the item back to the seller?
It would be very expensive for me to pay for it + it's not my fault in the least. How do I avoid getting ripped off?
Every time I open a case the only options that exist: 1. full refund with me sending the item back at my own expense 2. ask for the correct item again -with me shipping the wrong item back at my own expense 3. partial refund
You really should work this out with the seller - most would prefer to take care of it and keep negative feedback off of their account. If you can't resolve it with the seller directly, only then should you escalate with eBay/PayPal (but keep an eye on the time, and don't let your dispute period run out).
I sell on ebay for a living. I have sent the wrong item (got the labels mixed up with another order) refunded and paid for shipping back never to see either DVD again. But I still have good feedback, don't hold any grudges (it was my mistake) and now I am much more careful. Most complaints end up being refunded and I tell them to keep it. That said I sold a DVD 'O'Brother Where art thou' once to this woman who said it was for a seniors home. She wrote to me and said that it must be a counterfeit because they didn't remember some of the songs being in it before and was certain some were missing. Accused me of adding and deleting scenes from the movie. I'm like ya, I got a studio here lady..Never saw that DVD back either.
Best bet is to nicely ask the seller for a resolution that doesn't involve you spending any money to have it resolved. If that doesn't work, open a case with paypal, or if you paid with credit card ask for a chargeback. Try not to slam the seller on feedback unless they are rude and extremely unpleasant. What did you buy if you mind me asking?
I've been involved in such transactions. If the item you received is not as described, it is up to the seller to cover shipping charges both ways.
I would open a dispute, requesting either a refund or the correct item shipped. If the seller wants the incorrect merchandise back, it can be handled in two ways:
They can pay for a CALL TAG with a shipping company and then the shipper arrives at your doorstep to simply pick up said merchandise or
They simply pay you the amount already listed for shipping on the ebay listing.
The first is the proper way if the shipping is very low or free, the second if it's a reasonable amount or overpriced, which is how some sellers try to make extra money.
Assuming you used a credit card for payment, commonly through a third party such as PayPal, you are in full control. If it's too expensive to send back, the seller will likely just forfeit the merchandise.