The same two guys and their wives order three 50$ bottles of wine, and get 24$ steak dinners and hang out all night every Friday. It's great money as a server and and they tip well so what's can be wrong with it? The issue is they seat themselves in a booth every week the second dinner hour rush hits (6pm). They don't see a hostess and we ignore then until they do or make them move when another group comes to the hostess stand and wants the booth they are in. When this happens or they wait a long time they run up to the hostess stand then one guy makes a scene by screaming "our wives and us have been waiting 45 minutes for a waiter and menus and are getting angry by the lack of service. If its me they approach I say," we will not serve you unless you see a hostess and get seated by them. You need to wait like everyone else." Once seated they are alright but should this behavior be accepted?
Most Helpful Girl
While you do want to keep well paying customers as happy as possible, they do need to respect and follow the rules of your establishment. If they know they need to wait to be seated, they should be waiting to be seated, not coming in acting like they own the place and doing whatever they want. I don't know that they should be kicked out, and I've never been in the restaurant industry, but maybe the manager needs to tell them that the way the restaurant is run for ALL customers is that they must wait to be seated.0