I clicked Forgot password, but I didn't get an email?

I made an account for my boyfirend at the time using one of my emails. He wants me to deactavite it for him, since he no longer uses it and I also want to deactivate it beacuse it's connceted to my email. None of us remeber the password, so, I clicked forgot passoword and entered my email. I did not get an email to chnage to password so I can deactivate it. Before you ask, I did check my spam/junk folder.

Updates:
This email is connceted to the one I use for school and job stuff, so I need the account to be deactivated.

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