Mac doesn't recognize IPod shuffle?

No matter what I do ITunes and the MacBook don't recognize my new IPod shuffle. Is there some bizarre reason that I can't think of? I've used different USB outlets, reinstalled ITunes, Etc. Nothing.
Please help, I've been trying for three hours

Updates:
Don't suggest other places or people I can ask for help, I'm asking you guys. I'm trying to AVOID contacting customer service

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What Girls Said 1

  • Maybe you should ask the manufacturer, they probably have customer service phone.

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