S7 phone help question?

I got a phone off a friend and we reformatted the phone and it comes up with a message saying I need to sign in with the original email account.

But my Friend he forgotten the email account and password, what are some ways he can get it back? Or is there anyway we can reformat the phone?


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What Guys Said 2

  • Look online to see how to do a factory reset on that model. That ought to blow away all data on the phone. You'll start fresh. If that doesn't work, call your cell provider. I'm sure they've solved this problem before.

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    • We have done factory reset and it still won't go past password reset.

  • Call customer service.

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