Please can someone make this make sense for me im so confused?

holly543
i look online at my banking, it shows a photo copy of where someone on a withdraw slip, wrote my name and my account numbers, and $100 was taken out of my account. the bank says, it was not done at the bank where i bank at, and said it was bank coding error. what does that even mean? did someone not forge my name and write down my numbers? and was able to be given the $100 by a teller? i seen the copy of the slip... hows it just some banks coding error? how was that an error? im so mad an confused please can anyone help me understand this?
Please can someone make this make sense for me im so confused?
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