This happens to me sometimes. I truly never intend to offend anyone or call someone out (unless they are being a troll). I never know how to handle when I accidentally deeply offend someone I really like and care about when my intentions had been good. No matter what I say I can never quite convey that I had good intentions. Then all I end up doing is sobbing.
I reached out to her today to ask what I could do to make it better. She said “it’s fine.” But I am not convinced. 😔