Do you believe in that saying?
why or why not?
Most Helpful Girl
What's meant by that saying is not that the customer is right morally or technically, but that they should be TREATED as though they're in the right if you want them to continue being a customer for the company.
My first job was in retail and let me tell you, I lost more faith in humanity working there than I did while working in a federal prison.
So many times I had customers come in and make the most unreasonable demands, GENUINELY believing that they're in the right.
For instance, I've had customers try to return items that were clearly worn, sometimes soiled and torn, and didn't have the tag attached. It's against store policy to refund/re-credit such an item, and yet, some of these customers just wouldn't take no for an answer.
I had this woman once say, "I paid money for this, therefore it entitles me to do what I want with it, including get my money back." One of the few times in my life that I've been so shell-shocked by someone's words that I was rendered speechless.
Other times, I've had customers try to bargain with me, completely unable to grasp the concept of "I'm not the owner of this stock, therefore I can't alter the price for you."
TLDR: Hell no, the customer is not right by any means, but you have to treat them as such if you want their money (and your job).3
Most Helpful Guy
I believe in it in theory but in reality, this motto is unfortunately oftentimes used to exploit low-level employees in companies. For example where I live, in some restaurants the waiters have to pay for products if they mess up an order. Say, I tell you that I want a coke but you bring me a coffee and you have to toss the coffee because nobody else wants it, then you have to pay it. Now, if the mistake is clearly with the waiter, I do think he or the restaurant should pay the extra costs. But what if it's actually the customer's fault? My brother has worked as waiter in the past and he told me how people sometimes order stuff and 20 minutes later, when their order arrives, they stubbornly deny having ordered it. There were several times when my brother was forced by his boss to pay for these things and if your salary is already quite low, that's really not cool.
So no, the customer isn't always right. We should all treat each other with basic human respect and fairness and without all these stupid hierarchies.1