Custom charges?

I bought a sweatshirt from Ariana Grande’s official site, it cost me £68. It’s been a month and I haven’t received it yet but today I got a note through the door saying that the post office is not going to give me my order until I pay a £20 customs charge. I’ve ordered from her site before and I’ve never had to pay £20 customs charge, nor did it mention anything about an extra £20 customs charge when I bought it?
Custom charges?
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