Did she handle it properly?

So I’m waiting for my car to be finished at Walmart, and I’m sitting next to this elder woman and younger woman. The two woman are having a conversation in regards to the elder woman’s granddaughter.

The elder says “this is my granddaughter. isn’t she ugly?”

The younger woman says: (with a mixed look of anger and confusion) she is not ugly at all.

Do you think the elderly woman is in the wrong for her comment? Would you have done more then the younger woman did?

P. S this is not the photo of the woman.
Did she handle it properly?
Did she handle it properly?
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