Why do the police not care about catching thieves/scammers?

l0x-90
My sister works at a luxury store, selling highly branded handbags.. etc
One afternoon, a customer stole a handbag while her and her co-workers were with other customers
The police was called and they took notes, saw the store cameras
but 1 month later, they said they couldn't find him
That's $700 gone for the business.

Then my friend was wanting a Louis Vuitton handbag and looked for it on Facebook Marketplace
She transferred the money to the seller.. (Silly, I know.. )
And that person didn't send the item, and blocked her
Went to the police but they didn't do anything useful

Why do the police care about catching thieves/scammers too?
They are only useful for murders, drugs.. etc
Why do the police not care about catching thieves/scammers?
Why do the police not care about catching thieves/scammers?
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