I reinstalled whatsapp and my media won't show up?

Question

This is a screenshot of my whatsapp. A few days ago I uninstalled whatsapp from my phone without deleting my account because I needed a break. I do weekly backups and right before I uninstalled the app I did a back up to make sure everything was saved. However, a few days ago when I installed the app I've noticed all my media is gone and the most interesting thing is that when I click on the person's profile it says how many "media, links, and docs" we've shared with each other but when I browse through the media I can't see any pictures/videos. Any idea on how can I recover all the media?

Answer 1

Anonymous

If you use Android go into the WhatsApp/Media/ folder where all your media is stored. The folder is either in your internal storage or an sd card if you have one. If they are inside the folder the media should show up in whatsapp.

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Opinion Owner

1 y
Also it may take a while untill the backups are loaded

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sheikalana

1 y
Thank you for sharing this info with me. Unfortunately I have an iPhone and it's been four days I still can't see any media.

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Opinion Owner

1 y
Under Settings > Chats > ChatBackup you can see which backup you used make sure that it is the last backup you did and that you are signed in into Icloud

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Opinion Owner

1 y
Also do you just want the media and don't really care whether they appear in whatsapp you can use iMyFone D-Back and recover your media that way

Reply
Opinion Owner

1 y
And one more thought what happend once to me was that I had the automatic backup option turned on and my old backup was simply overwritten by the new one

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Answer 2

Opinion Owner

Also it may take a while untill the backups are loaded

Answer 3

sheikalana

Thank you for sharing this info with me. Unfortunately I have an iPhone and it's been four days I still can't see any media.

Answer 4

Opinion Owner

Under Settings > Chats > ChatBackup you can see which backup you used make sure that it is the last backup you did and that you are signed in into Icloud

Answer 5

Opinion Owner

Also do you just want the media and don't really care whether they appear in whatsapp you can use iMyFone D-Back and recover your media that way

Answer 6

Opinion Owner

And one more thought what happend once to me was that I had the automatic backup option turned on and my old backup was simply overwritten by the new one