I bought a conair hair straightener 2 years ago, loved it, and now its starting to crap out on me. The light is flickering off and on, it won't heat up. If I call customer service do you think they might send me a new one if I'm super nice and talk about how much I love conair?
Most Helpful Guy
I work for a call center and as such there are some things I would recommend.
If you have a male representative - Be polite and confused, it gets me every time
If you have a female representative - Be assertive and punctual, but maintain respect
- Stay away from saying you "use it alot"
- Stay away from saying anything about it other than "it doesn't work" (if they ask what color a light is, tell them.. but don't tell them before they ask)
- Mention that you like the product, but you are confused why it stopped working "It was working great, I've never had a problem with it"
- Have all the information together, we hate waiting for a caller to gather the packaging or the product, etc.
If all else fails, speak with a manager and inform them of the following:
"Your representative was very helpful. It bothers me that I have to buy a new hair
-insertconairproducthere- because it broke. Is there anything else you could recommend?"
---- If they say "Sorry but that is all I can offer you at this time" ;; Thank them and then disconnect. Wait about 30-40 minutes and then call back, let them know you spoke with a representative and then your decision ("I would like to send it in for repair" or "I would like some more information about this, could you have a technician call me back?")