Yes I care!
Most Helpful Guy
I ordered something (not a book) from Amazon a couple years ago, which came in the mail damaged. I then e-mailed a complaint along with pictures to prove it, and in response, Amazon offered me a full refund, a reimbursement of the shipping fee, all while I get to keep the product for free.2
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Most Helpful Girl
I'm similar to you. I had bought the Mass Effect Trilogy and there was a broken piece on the case. I can't stand things like that so, I returned it.
Yes, it's a hassle and annoying especially when you want your things. But I'd rather be happy than resentful.2