I had to help her with the menu at a restaurant because she couldn't read it, she tried to say it was just blurry at first but admitted she couldn't read.
Updates:
There are options out there for literacy courses. Is she interested in any of that? Be careful-- illiteracy is a really sensitive subject for people. Be careful with her feelings and respect her.
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1300655506 the reading writing hotline but u gotta sing it like 1 3 double O 6 triple 5 O 6
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Thanks for MHO