Most Helpful Guy
They probably want you to say the right things. Pretend you're Commander Shepard or something and instead of pressing any of the buttons some timer runs out or something and you just say nothing. They depend on you to actually be a guy looking inwards and not retract and recoil to the point of no resolve. Sure they can feel for you in the way in which you feel for them by doing this, but in the end a push might just be a plead for you to verbally poke their head and set them straight, and feel better. Even if you don't feel like it it's probably still whimping out.