Do you like being a customer service representative via phone?

DarcyDarcy
I had a customer service job for about a year.
It wasn’t my thing.
I had no training & had to help customers on their broken products in which I didn’t know anything about.
To see what the product was I had to google it.
There is a job opening for another customer service role via phone that I’ve been referred too.
Is it ok to turn it down?
After the experience I’ve had, I wouldn’t like that type of role again
Do you like being a customer service representative via phone?
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