Is here any psychiatrist or someone with same experience?

Anonymous
Hi, I was wondering if u can help me my best friends grandma for about one month or two not sure is telling us about her mum and dad and husband who have died 10 years ago. She claims that she sees them and they are willing to go in her house. She says that it’s cold outside and they need to get in. We tried to talk with her and peacefully tell her that they are not here and that is not possible she says that she understands but the next day she tells the same story and she is convinced that they are coming and she asks about them all the time. I don’t know how to talk with her. She is 76 years old and i know it’s myb dementia but I am not sure it’s myb some kind of haulucination. Can you give some advice thank you.
Is here any psychiatrist or someone with same experience?
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