Most Helpful Guys
I am friends with a few McDonalds franchisees and they both told me the same thing when it comes to kiosk ordering. They told me that the goal was to deliver a higher level of service and hospitality at McDonalds. They are now offering table service and delivering food to the tables, refilling drinks for customers, grabbing extra condiments (like sweet and sour sauces) for customers. They are simply shifting assets from the front counter registers to the dining room. That said, there will be people to help train customers on the kiosks and there will always be a cashier available for those that resist the new technology.
mcdonalds at USA sucks ass. although the mcdonalds across the street from where i live (manhattan, NY) already had kiosks for a few years, their menu had never changed. outside of usa, the menu and items are so innovative and at australia, the mcdonalds even have delivery service too! but the latest mcdonalds news is that some of the fast food chains are going to incorporate a few international items to their menu
Most Helpful Girl
I kinda like it, it reminds me of those self service check outs in stores. I've actually used one in a Mcdonald's before. You can look through all the options and take your time if you need too and it's easy to navigate. You don't have to chit chat and you can place your order and be done. But I can imagine the machines would break down a lot or have technical issues and that could be a headache during a big rush. I get that some people might not want to use a machine so maybe having a few machines as an option would be nice.