He said “she just has that face” what does that mean?

Was talking about my bestie with a guy. I asked why he wasn’t talking to her about his issue and he said “I don’t want to bother her. She’s so busy. Everyone always goes to her about their issues. She just has that face! I won’t burden her”

That face? What’s that mean?
He said “she just has that face” what does that mean?
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