Shopped on Etsy, been almost 2 months item hasn't been shipped. What do I do?

Question

Hi, im rather new to Etsy, there has been the very rare occasion I've brought clothing and hair products off of Etsy and I've received them all. Recently i wanted to get dreadlock extensions and the last time i got a set, i brought them from a seller on Etsy and they were dispatched and arrived on time and shipped on time.

this time with buying the dreads i brought from another seller (i know. Very dumb of me to do so), i brought them in May on the 13th, I've contacted the seller maybe 3 times between May and today and I've gotten a response. My item is supposed to be shipped on the 24th June, the seller has said that they are ready to be shipped, she's looking for a shipping method/company that ships to Australia and they will arrive etc. at this point im unsatisfied, feel like im being scammed and lead on. I paid for them a bit over a month ago and was hoping they would arrive before a friends party, so i could go looking nice with my new hair. But they haven't even been shipped yet, I've contacted her plenty of times and gotten the same response, about shipping. I paid over $200AUD

im starting to get very impatient with her and the items, i didn't want to come off as rude or anything, i did pay for the item through PayPal on Etsy. So im just wondering what i can do about the not shipped item and about it coming up to the date she's supposed to ship them or what happens, do i get a refund from her if she doesn't ship them before the shipping date? Definitely won't be buying from her page again and stick to the other page i get dreads from

Updates:

1 y

Just a little update. I opened a case with PayPal 4 days ago, when the case was opened the seller disappeared. The items haven't been shipped, the seller didn't contact the PayPal case and she can't contacted my directly (last contact from her was 3 weeks ago). After the case was opened she vanished from Etsy and Instagram, i have forward the case to PayPal and let them know i haven’t received anything from the seller, no updates or contacts by her. PayPal are yet to view it

Answer 1

Anonymous

Yeah you could tell PayPal about it, they give the vender some time to comply and if they don’t then PayPal gets you a refund

Asker

1 y
The times I've contacted her, I've gotten the same response about shipping. she's told me they are ready and need to be shipped, she's looking for a shipping company that ships from Russia to Australia. I've gotten them responses about 4 times in total, when I've contacted her about the items being shipped. There was no shipping costs and the item was listed as free shipping. They won't arrive in time for my friends party (thats in about 4 weeks) and buying from another seller, they won't arrive in time too. It has made me a little frustrated, but being the first time this has happened on Etsy, im lost for it. I was thinking of waiting until the date they were supposed to be shipped by and if they aren’t shipped by then. Letting Paypal know that they werent shipped at all and i haven’t received them
Opinion Owner

1 y
Yeah I would do that but you could still inform PayPal on what is going on before that. I don’t know why she is saying she can’t get a shipper for that because FedEx ships from there to you
Asker

1 y
I think DHL ships from there to Australia too, I've gotten some items from Hong Kong and Germany in the past that have shipped by DHL and I received them perfectly fine. The last dreads i got, were shipped by Express. I will definitely let PayPal know. I just thought id wait until it got closer to the shipping date before i did anything. But it seems rather suspicious to me about the seller telling me the same excuses over and over again. I did try and comply with it, give her time, even help with paying for a shipping method, but got lead up the rocky road, they were actually the cheapest set I've ever gotten from a Etsy seller. I guess when people say “cheap and nasty”, they are not wrong
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Opinion Owner

1 y
Yeah it’s been 2 months already, lots of scams from Russia, I would tell PayPal now
Asker

1 y
I debated on it for a while, as some friends suggested to wait until the 24th to let paypal know. But i thought on the other hand about telling paypal early. That way she had a week to ship them (which is also before the scheduled shipment date) I've opened a case with Paypal for the meantime and still awaiting a response from the seller and paypal. It had left me very frustrated that i really wanted them to arrive before the 9th July and i just know they either won't arrive at all (if she decides on bot shipping them) or if she does and they probably won't arrive until like the end of July. I've offered her to pay for shipping and she didn't really say anything, just shipping was the answers i kept getting. Im just hoping i can at least get most of the $200 i gave her for them, if she doesn't ship them and i can buy off the other seller i get them off, they won't be made/shipped in time. But its better then nothing, I suppose. I still have emails and even a Instagram response from the seller, telling me about finding a shipper, all responses sent to me on different weeks after contacting her
Opinion Owner

1 y
PayPal should give you your money back because they are supposed to protect you from scammers since you paid through them just keep on them, you can even call them

Answer 2

Asker

The times I've contacted her, I've gotten the same response about shipping. she's told me they are ready and need to be shipped, she's looking for a shipping company that ships from Russia to Australia. I've gotten them responses about 4 times in total, when I've contacted her about the items being shipped. There was no shipping costs and the item was listed as free shipping. They won't arrive in time for my friends party (thats in about 4 weeks) and buying from another seller, they won't arrive in time too. It has made me a little frustrated, but being the first time this has happened on Etsy, im lost for it. I was thinking of waiting until the date they were supposed to be shipped by and if they aren’t shipped by then. Letting Paypal know that they werent shipped at all and i haven’t received them

Answer 3

Opinion Owner

Yeah I would do that but you could still inform PayPal on what is going on before that. I don’t know why she is saying she can’t get a shipper for that because FedEx ships from there to you

Answer 4

Asker

I think DHL ships from there to Australia too, I've gotten some items from Hong Kong and Germany in the past that have shipped by DHL and I received them perfectly fine. The last dreads i got, were shipped by Express. I will definitely let PayPal know. I just thought id wait until it got closer to the shipping date before i did anything. But it seems rather suspicious to me about the seller telling me the same excuses over and over again. I did try and comply with it, give her time, even help with paying for a shipping method, but got lead up the rocky road, they were actually the cheapest set I've ever gotten from a Etsy seller. I guess when people say “cheap and nasty”, they are not wrong

Answer 5

Opinion Owner

Yeah it’s been 2 months already, lots of scams from Russia, I would tell PayPal now

Answer 6

Asker

I debated on it for a while, as some friends suggested to wait until the 24th to let paypal know. But i thought on the other hand about telling paypal early. That way she had a week to ship them (which is also before the scheduled shipment date) I've opened a case with Paypal for the meantime and still awaiting a response from the seller and paypal. It had left me very frustrated that i really wanted them to arrive before the 9th July and i just know they either won't arrive at all (if she decides on bot shipping them) or if she does and they probably won't arrive until like the end of July. I've offered her to pay for shipping and she didn't really say anything, just shipping was the answers i kept getting. Im just hoping i can at least get most of the $200 i gave her for them, if she doesn't ship them and i can buy off the other seller i get them off, they won't be made/shipped in time. But its better then nothing, I suppose. I still have emails and even a Instagram response from the seller, telling me about finding a shipper, all responses sent to me on different weeks after contacting her

Answer 7

Opinion Owner

PayPal should give you your money back because they are supposed to protect you from scammers since you paid through them just keep on them, you can even call them

Answer 8

888theGreat | 77 opinions shared on Shopping & Gifts topic.

Yoda

was the item Jewelry? I have shipped all my orders. I will be shipping 4 more Monday.

Answer 9

StarryCrossing

Xper 6

Ask the seller for a refund. If not, look into opening a case.

Shopped on Etsy, been almost 2 months item hasn't been shipped. What do I do?

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