They said to bring it in to see if they can "recover any data" but I think that is probably going to be a bust. They were supposed to run system diagnostics and install Windows 10 and I figured eh why not since it's covered under a tech service thing. At no point did they EVER mention wiping the harddrive at all. For all they know I could have documents on there that could cost time/money so I think for such an egregious violation they should have to compensate me SIGNIFICANTLY... like to the level of another computer.
Most Helpful Girl
They won't give you anything beyond a $50 gift card to shut you up if you complain enough. It sucks but there was probably a form that you signed when you brought your computer to them to be fixed/upgraded. These people put everything in small print to cover their asses if something like this happens.
I'm betting the form said something like "we are not responsible for any loss of data on the hard drive" or something, which they aren't. That data is your responsibility, and you could have (and should start) backing all your documents up on an external hard drive or reliable password protected cloud service. However, system diagnostics can be done without wiping the hard drive. With OS upgrades, I don't think so but I could be wrong.
Don't let these big box department store hacks con you into always bringing your computer there to be fixed. You can go to better IT people at smaller computer shops.1
Most Helpful Guy
Your not gonna get another computer. Best Buy geeks squad is a waste. ALL they do is wipe out all your stuff and start over and charge hella for that. I had a friend who works on computer and used to work there. He just sent and wipe out everything and charge a ton for something anyone can do. Good luck.3