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How come some people don’t recognize when someone has a rude tone?

Like I was in the car with my mom and she was ordering food and the guy that was taking our order was so rude and after my mom ordered and drove to the window, I was talking to her in the car and I said, “that guy was speaking in a really rude tone.” And she’s like, “no he wasn’t what are you talking about?” And I’m like “yes he was”. Does that happen to any one else or am I crazy lmao?
How come some people don’t recognize when someone has a rude tone?
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