Why doesn't Facebook have Admins or a customer service department like GaG has?

thomual
Half a year ago, my Facebook account mysteriously disappeared. I was given no notification or warning. No explanation was given other than a general, "your profile has been removed" scrypt. I tried to appeal, but I received no response. Again no notification, explanation, or correspondence.

Yesterday I posted a question about single people on valentines day. Within minutes it was hidden and within hours it was removed. After reading the FAQ I figured out my question has 18+ queries, but wasn't labeled so.

I'm really shocked and impressed how fast and efficient the GaG admins are. Why does a huge company like Facebook have no Admins or customer service department?
Why doesnt Facebook have Admins or a customer service department like GaG has?
Why doesn't Facebook have Admins or a customer service department like GaG has?
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