Questions

I went to a beauty salon to get rid of hair on my underarms. The beauty specialist name was Jess, she asked me to sign a package for 13 SHR (Special Hair Removal which is more effective than IPL) treatments, 10 of which were paid by me while the remaining three were free. I asked her more questions about it, she did told me about SHR may not 100% get rid of hair permanently when some of her ex clients still have some hairs left but mostly there was a huge reduction of hairs but those who have hair completely removed permanently are those who don’t have very stubborn persistent hair growth whereby after the hair follicles are destroyed, new ones might come back. After I done all the first 13 SHR treatments, she then told me I have to spend another $400 to maintain the results which she did not told me about before I first signed the package. I spent $560 in total yet I need to spend another $400. I asked her politely why she didn’t told me that earlier and her answer was: “I forgotten”. I was very disappointed with her answer, to which I replied I will have to consider first. I left the place never to come back. But one thing I liked about it was the hairs on my underarms were reduced by a lot and the hairs were not so obvious from a distance it’s like I’m totally hair free even though I’m not. I don’t think the maintenance treatment is worth $400 and I think the first 13 treatments were enough and I was right it’s been 6 months, the hairs still stayed the same it doesn’t get thicker. Luckily I didn’t paid the extra $400. If I have to rate my experience it would be a 6/10 the minus 4 is because she didn’t tell me about the maintenance treatment and I had to pay extra $400 for it in the first place.