I'm Not Racist BUT I'm tired of Indian Tech Support?

[Anonymous]

I'm a frequent user on Amazon, I buy and also sell. Sometimes I have to call to get something replaced, returned, and talk to representatives about the seller or item.

When I call to Amazon sometimes I get Indian sounding representatives, you can just tell within the first 10 seconds. "helloooooo, Tchhiis issh Amazonnno Rrreehpresenative, Can I get Yuuur goodah name?"

And literally 100% of the times I do talk to Indian tech support it's a headache, they don't really understand what my issue is, they only understand black and white subjects, not nuances, the more complex an issue gets the more I lose them, sometimes their accent can be so heavy I can't even understand them.

I tried my very best, I really tried not to judge before hand but after constantly having bad experiences with Indian tech support, now when I call Amazon if I get an Indian sounding person I would hang up and call again and I would keep doing this until I got someone with a normal accent.

I have no problems with Indians, but when it comes to business I don't want any inconvenience. I'm a latino man and if someone complained to be about latino tech support and Latinos being difficult with a heavy Spanish accent "Heyy Amigo, Ju want mi to rrrrreturn deee kendy, how comes amigo, July to me bout kandy, no khendy, nooooo coño?" or some bullshit like that I would understand them.

Anyways I wanna hear your opinion.

[Ma33709]

Our lives, especially mine, had become very dependent upon big companies like “Amazon shopping” I must have four deliveries a week from Amazon. I find myself never leaving the house except to walk around my property, My car sets in the driveway for weeks (I am retired) .

Now big Companies that had fabulous support Like Amazon , & T-Mobile , etc,.. are using Indian support, and I understand profit, and you get cheap labor. .. but you went from the “Gold Standard” of support to the epitome of what we hate in support. My experience is they lie, & they can’t do anything for you, Not even the managers, also I can’t understand them (the accent and formation of words trying to make English sentences is incomprehensible ) , my last 20 experiences with Indian support from T-Mobile and ESPECIALLY AMAZON has made me realize the money they don’t put back into America., and lack of commitment to us,.. the customer. I will use t-mobile service until I find a cell service company that uses American support.

If I lived in India I would be understand getting Indian support but I don’t live in India. “. “(see what I did there) .
Have these companies not heard of “phone routing” support?, If you live in America, your call gets routed to someone in your timezone, and country. I believe Apple does this. (Only bad thing is people that live in India have to deal with Indian support , and I feel sorry for those customers , no one deserves that.! I don’t deserve this, I pay a subscription fee.

I have stopped purchasing Items from Amazon, (I have to do this cold turkey because I was addicted). I am willing to pay more to American companies that support America. I believe it is time for me to go back and visit brick and mortar stores like Walmart. Going to a place for food (rather then using Amazon Fresh). Get out of the house, Go for a ride. Meet people. See my local town. Use the local shops. Live life instead of existing inside 4 walls. Can You Quit Amazon?

Also If I email Jeff@Amazon. com (yes I have done this and ,.. I got Indian support replying back!!) . Completely useless responses. They just don't care and it starts with the cheapskates at these big companies thinking they are making profit.

I am quitting using companies that use Indian support.
I now call a company before signing up, and if I get an Indian speaking person “REST ASSURED” , I will look elsewhere.

[Anonymous]

Indian tech support is normally going to be noticeably worse for an English client.
They use them because they're about 1/4 the cost but there's a very noticeable language and accent barrier and i've been told much more corruption in the country so there more likely to have got the job through family contacts than in an English call center.
There also more likely to be over worked as i dont know india's working regulations are as tight hence they maybe suffering the effects of that.

[CountessSarah]

There's nothing racist about disliking foreign call centres.

You are being paid to TALK. If English isn't your first language or you aren't at least super fluent in it, you should not be working that job.

[Kyhkhbkeb]

hahahahaha... omg... EXACTLY... i had a same problem when i got a flight ticket... Fortunately... the guy talking to me was really nice and told me over and over again... at least he tried to understand me...

[Anonymous]

It can be frustrating when you can't understand the person who is supposed to be assisting you. It's not racism.