For those who are in direct contact with the customers at the job, what do you feel when the customers come in and say this?

The customer said -

"This is the problem I am facing. And this is what I found online on Google or so and so website. Maybe of help? Or no?"

What would or do you think about such people? And what do you feel at such times?

For those who are in direct contact with the customers at the job, what do you feel when the customers come in and say this?
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