Do you feel it was wrong with how he spoke up about the poor service?

Question

I guess I’m the odd one out here because I don’t blame the unsatisfied customer.  The only thing I found wrong was him recording this for social media. But other than that, if the service is poor, you should be able to speak up about, no matter where you are (restaurant, store, etc). And I don’g even feel he was rude in giving feedback. I know people that would’ve just cursed the guy out and drove off. And people in the comments are saying fast food should be fast, but the point was that the guy probably rushed this man to order faster. Like he said, you dont HAVE to work there. You may need to, BUT you applied for a job there so that was your choice in working at a place that makes you unhappy. So either quit or take the feedback and do better 🤷‍♀️ #FeelFreeToList

Oliverlogan263 · Accepted Answer

Woah, that video was crazy. The customer definitely seemed really upset about his experience. On one hand, I can understand wanting to speak up if the service is really bad. But it did kinda seem like he was taking it a little too far and being a bit rude to the employee. Maybe he could have complained to a manager or something instead of running his mouth to the guy at the guy. He’d had pissed me off if that was me calling incompetent and talkin shit like I get it but I wouldn’t take it like he feels entitled to let loose saying all dat you know. Also not cool that he posted it online. I'm sure the employee just wants to do his job without getting yelled at. Fast food workers already gotta deal with a lot. But at the same time, if the service was really that bad I don't blame the customer for being mad. Not really sure who was in the wrong totally. Just a sucky situation all around!

RavVid · Accepted Answer

I thought the customer politely made his point. He wasn't yelling his nut off and swearing. He had an objection to the service he was getting and he made it.

I go out of my way to praise good service and will email management so coal face staff will get credit. Equally I am not going to accept a shitty attitude for long.

ShadezMcgee · Answer

... yes this dude is a piece of shit, actually. This guy was actually drunk when he did this video.

Honestly, there is a thing between bad service and just having a rough day. Fast food environments are not fun jobs to work and are stressful with trying to stay timely. When you have a long day like that it gets tough trying to smile and be all happy happy joy joy to every person at the end of the day. You deal with a fair amount of shitbags and are just trying to earn money to keep yourself alive and the pay is crap too. This guy made it a point to identify the worker who he, as he puts it "gets all the time, and you constantly rush my order... I hate having you" furthermore he has the gall to record it and post it on Twitter like a fucking douche?

This guy is the true asshole, and he tries to downplay it by "it's not just me. And, I know my word probably means nothing to you." The amount of condescension in his tone alone. Is shitty. If you see the whole video of this exchange you would see the worker was very professional with him and didn't curse him out or get defensive, but the poor dude looked sad and tired and just had to take it because of the "customer is always right and you need to be professional" mantra.

This dude recording if he had that much of an issue with this dude, why not go to a different restaurant or something like that? No. He decides to be a dick and lambast him after his day is wrapping up. These customers are the fucking worst. So no, this guy had no right and honestly, props to the worker for keeping cool. I wouldn't have the patience for that guy. Would have closed the window on his ass and walked off to finish other shit.

Static_In_The_Attic · Answer

Do you feel it was wrong with how he spoke up about the poor service?

Speaking your mind is a wonderful thing but sometimes speaking your mind is the wrong thing. Some people speak their mind & jump to conclusions & other people just jump on other people without understanding the whole situation or the other person’s situation. In this case if the customer has or had a problem the customer should take it up with the general manager so the general manager could talk to the employee & possibly correct the situation if needed or if possible. Some employers employ people with special needs or people with disabilities or people with health problems & now you have some stuttering joker driving up to the window making videos like this.

Maybe the employee has a lot going on in his life or maybe he has nothing going on. Maybe the employee is trying to find a new job but us unable too.

No one in this world is perfect…

Lliam · Answer

First, he's at a fast food place. That, doesn't put him much above the people who work there.

Second, he keeps going there even though he is dissatisfied.

Third, he's acting like a privileged Karen.

Fourth, he didn't just complain about the service, which would have been totally legit. He was condescending, called person incompetent and essentially ignorant.

Fifth, he posted it on-line to his "followers" because, like people of his generation, he thinks that having followers is the same as having a life. "Look at me!"

Sixth, he wouldn't have done that in public where strangers could see what a rude little bitch he was.

Seventh, he should have gotten a punch in the nose and a shake poured over his head. Then he could post a video of himself crying.

electromagnetic · Answer

Meh. It doesn’t even phase me. Truth be told, I don’t know why the man is even complaining considering he’s at a drive through and they rush his order. Isn’t the point of drive through to be quick. If the man wanted a conversation, he could have walked into the shop and formally introduced himself.
I think the driver was kind of extra to be completely honest.

I don’t think the young did is getting paid to be PR for the company. He’s probably a highschool college kid after school working for some spending money.

NathanDavis · Answer

I can find a lot of reason why this was wrong, yes...

and going by his advice... he did not have to do it this way, there are much better ways in which he could have done it... but he decided to make it a show for the views

and I do think it defeats the purpose too... next time he comes back to this place, there might be a little extra in his order... lmfao

Joshydavid25 · Answer

Nothing wrong with expressing dissatisfaction with the service, but he seemed to have did the extra.. The guy was drunk, and probably holding up the line.. He's probably there around a certain time of the night when it gets busy full of drunk people coming to get something quick to eat. And then he called him incompetent and basically talked messed about his career choices.. He personally insulted the worker, who is just doing his job.. Unless he got his order wrong or he doesn't cool the food "fully or something.. I don't think it should matter how he gave it to him.

RoseySarah · Answer

There is a line between bad service and complaining and then recording it knowing your getting bad service to humiliate someone!

I'd say stop recording me before saying anything

Which they also love cause your being mean to the terrible customer who is forcing a reaction from you.

AviatorTom · Answer

Fast food employees are trained to rush the order... not to keep the customer waiting any longer than they have to. For the guy to complain about that is unreasonable... and wrong, especially when he turns it into a personal attack.

GoodGuyBreakingBad · Answer

I've complained to a few places that are fast food, and I was kind, but I wouldn't take them on social media, but I believe some of the ways they make food needs major improvement.

DreamLife7 · Answer

I seen it. Although he was truthful in the perspective of his experience it wasn't right for him to post it on social media. Because everyone's opinion is going to be different. Unfortunately people are bandwagoners and therefore won't give the restaurant a chance based on someone else's experience. You're referring to the guy who gave a review on the black owned restaurant in the south right?

kellytheman · Answer

Well I think it how he said it kinda sound a little insulting or just being rude. Yeah okay he might be rushing you but it just a fast food restaurant in the drive through and that’s how he was probably train. Also he might need the job because he can’t find another and your wasting his time putting him down and wasting his time. He didn’t know who he is maybe that not the way he is with everyone maybe you do take forever to decide what he wants.

Ms_Facesitter · Answer

Yes he goes too far. I don't even work there and I want to throw a perfectly good milkshake at his face. The poor guy is responsible for your food, be nice.

LunarEclipse433 · Answer

No. Everyone has the right to express their opinion

Jamie05rhs · Answer

I agree with you.

Do you feel it was wrong with how he spoke up about the poor service?

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What Girls & Guys Said

I've complained to a few places that are fast food, and I was kind, but I wouldn't take them on social media, but I believe some of the ways they make food needs major improvement.