Did you ever work customer service and really exercise your authority?

Giving rude customers a hard time on the phone for example by giving them the bare minimum of service aka professional no smile.
Yes and I'm not proud of it
No, I'd get fired or chewed out by my boss, sigh. The rude customer/s.
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8 mo
I wouldn't care for how I behave/behaved with an entitled, rude or demanding customer if I broke no laws while serving their sassy attitude yet with the bare minimum of customer service and nothing extra of going above and beyond or the extra mile or an extra smile. No smile even and flat voiced. Honorary salutes 🫡
Did you ever work customer service and really exercise your authority?
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