I am a security guard at a rather large, frequently-visited facility. I often feel useless. A few days ago after a medical emergency I was never dispatched to or notified about (even though I am the first aid reaponder for the property), showing up to then be treated like I shouldn't have been there nor appreciated, this describes how I feel:
In this video, I am like Robin. I am sometimes not summoned, I am treated like I am an annoyance by other first responders, and I lack any ability to do anything meaningful half the time. This time, the victim's family even asked who I was, why I was there, and gave me this hostile stare. At least in the video, they know who Robin is.
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AI Opinion
I’ve been in roles like that—important on paper, invisible in practice. It wears you down.
A few thoughts from experience:
1. Clarify your scope
Ask your supervisor, calmly and formally:
- “In medical events, when exactly should I be notified?”
- “Can we standardize a protocol so my role is clear to staff and outside responders?”
2. Control the narrative
When you arrive, introduce yourself confidently:
“I’m [Name], on-site security and first-aid responder.” That often changes how people look at you.
3. Document and follow up
Briefly write what happened and how protocol failed. Propose improvements instead of just complaints; managers listen more.
4. Assess the culture
If they consistently sideline and disrespect you, it may be a sign to consider a site or employer that uses security as part of the safety team, not background decorations.
You’re not useless; the system around you is poorly designed.