Who should pay?

[msc545]

I recently ordered a new case for my cellphone from Otterbox, because the old case was getting kind of ragged. This is a good place to tell you that Otterbox makes the best cases in the world for cellphones - I have dropped my phone in its case 15 feet onto cement, and nothing happened to it at all. More than once.

So when my brand new case arrived, I excitedly opened the box - only to find they shipped me the wrong case. $ 40 worth of the wrong case. I can return it, but they want me to pay $5 to ship the wrong one back to them, and therein lies the issue.

I already paid one-way shipping for the wrong one so why the fuck am I obligated to pay for shipping it back since it was their mistake? It isn't the $5 that bothers me - it is the principle of the thing. I will call them on Tuesday to hash this out - but what do you think?

They should pay

You should pay

[UCrayCray]

They screwed up. It happens. They need to take responsibility for their screw up. Not only should it not cost you another penny, they should do everything they can to minimize the inconvenience to you.
Customer service is easy when the sale goes smooth. Real customer service is determined, in my mind, in how they deal with things that don’t go smooth.
As long as you always remember to be polite, even when they piss you off, they will go that extra mile to help you out. That’s been my experience as one who has been on both sides of the counter.

[meetkitty123]

I would make a vid of it showing your receipt and then show what you received. Also include their response to you demanding you make a return payment put a hashtag on it and post it to YouTube if they don't pay for it.

[exitseven]

They should pay. I have had a lot of time on my hands lately and I have no problem sitting on the phone waiting on hold. I have always got my way,

[exitseven]

Thanks for the MHO😎

[Jamie05rhs]

If it's not what you ordered, then they are 100% morally liable for making it right, at no cost to you.

[On_cloud_wine]

it would be good customer service if they paid. I ordered a few tank tops from Victoria Secret and they sent the wrong size and when I called, someone picked up right away and I didn’t even make a fuss about it because they were so attentive on fixing the problem and even offered me free shipping with my next order too.

[On_cloud_wine]

Great choice by the way.. I’ve only ever used otter box until I discovered the life proof case.. I can take it in the shower with me.. lol just as strong.. only issue was the photo lens cover cracked under the high heat from the sun and me wiping sunblock off of it.. maybe I pressed too hard)

[Anonymous]

1. What company did you order it from.
2. Couldn't you just get a refund instead?

[msc545]

1. Otterbox
2. I need to replace it with the same one - it's a good product.

[Opinion Owner]

You missed my point. You do know you can buy them all over, right? I bought mine at my cell phone store I go to.

[msc545]

yes i know that.

[msc545]

where to buy it is not the issue. Read what I wrote, please.

[Opinion Owner]

Of course they should pay, but they didn't. That's why you should let them have your money.
If everyone did that, they might stop screwing people.

[Opinion Owner]

shouldn't let them

[msc545]

This is not the problem.

[Opinion Owner]

You don't want to pay to have the next one shipped, but it sounds like you will.

[msc545]

No, I will not.