This is my exact laptop model:I can be web browsing and it will be over 120 degrees Fahrenheit , when i play a light video game it will get to 160 fahrenheit then it will just shut down to prevent overheating, I HAVE 4 of these laptops, My mom dad me and my sister all got one brand new, THEY all are constantly extremly hot and shut down randomly from overheating, Wtf is wrong with this brand? I can literally underclock the CPU to 1GHZ on all 4 cores and it will still be extremaly hot, It uses integrated graphics, I lowed the graphics to very low and it still is constantly over 115 fahrenheit, Why? my mom took all 4 of them back to the store to see if there was a problem, They said all 4 computers are working perfectly, I also let it get amazing air intake.
Even at idle laptops get pretty warm. Web browsing can actually heat things up quite a bit. But those temps you're listing should be an issue. A laptop CPU can handle 95C to 100C. Actually, a bit higher but it's unusual for them to get that hot outside highly intensive tasks.
As for heat. You're probably using a passive cooling policy. This keeps noise down by parking the fans. They won't kick on until the computer hits a very high temperature. An active cooling policy is noisier. As the fans ramp up to try to maintain a lower temperature.
Try opening the Control Panel > Power Options > Edit Plan Settings. Then select Change advanced power setting. Go to Processor Power Management, expand it. Then System Cooling Policy, expand that. Change the setting from Passive to Active.
Just note that even with an active cooling policy. The fans probably won't ramp up very high until you hit 70C to 80C. They'll be spinning at least at lower temps.
Also don't cover the bottom vents. If using on your lap, bed, &c. Use a flat tray for an air gap.
Pretty standard for those ultra-thin, fanless laptops - they just don't have enough air circulation, especially once the vents start to get clogged with fluff etc. They're not designed for any kind of gaming, and it's likely to cause overheating, though that should lead to performance throttling rather than shutdown. Running on mains power will also make it worse, as that will cause the battery to get hot too.
Take them back to the shop. Demonstrate the problem. It sounds like there is an inherent fault with that model. Search online for reviews and comments on this laptop.
typically you dont want the laptop to be on your actual lap. You want something in-between that isn't a heat insulator. Also that's a notebook. it's GPU isn't meant for gaming. You could buy an external graphics card but that'll run you about $1000. You were better off getting a PC.
I know the 120 degrees thing was an over exaggeration, but laptops do get hot. Especially when you use them for things they're not meant to do, in this instance gaming. If its running that hot just web browsing, my guess is that its resting on something like a blanket or clothes.
You want technical support? ALWAYS list the brand and product names!!!
This could very well be a general design flaw (too powerful a processor/video card for too small a case design, etc.) . I remember heaving overheating problems with a Pentium 4 Compaq that needed a flat surface to sit on (the fans needed the ventilation slots in the case bottom to be free).
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It isn't that hot. Thinner laptops feel hotter as they are all metal. As opposed to the thicker plastic models, that have a blower fan to push the hot air out.
Get yourself a cooler pad for the laptop for a couple of bucks.
