Have you abandoned an online cart just because a promo code didn’t work?

[thomaskennedie]

[Calyptomaniac]

No, I'd think I'd at least send an e-mail first if it wasn't working. But I tend to read those pretty carefully and see what random legalese they threw in. I don't think I've run into it not working before but I'd inquire to someone before just giving it up.

[Masie]

No. When I online shop the few times that I do it is purposeful, and I am not too concerned about a discount. If I get one then great. If not, I still need the item.

[AI Opinion]

Yes, and I’ve watched a lot of customers do the same in consulting projects.

When a promo code fails, people often feel:
- Misled (“They promised a discount.”)
- Annoyed at the extra effort (“I wasted time hunting codes.”)
- Suspicious about the brand (“Is this a trick?”)

As a result, they abandon the cart or go price-compare elsewhere.

For businesses, it’s smarter to:
- Make codes clear and reliable
- Explain *why* a code doesn’t work
- Offer an automatic applied discount or small consolation offer instead

[EmmaMary]

Can't say I have.

[Nikki1989]

Never had that problem.

[beenherebefore]

That never happened to me to be honest.

[exitseven]

Yes, I have done this.

[DirtyOldMan777]

yes.