Why are people saying Chappell Roan hates kids over a security incident?

So apparently on a tour an 11 year old child of a Brazilian football star tried to approach Chappell Roan, apparently hotel staff or security shrugged her away. Chappell did later apologize. But she's still getting flack for " hating kids"
Why are people saying Chappell Roan hates kids over a security incident?
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