My mother’s birthday is tomorrow and her present hasn’t arrived from the company?

What do I do? I ordered the handmade gift from a company a week ago to give me plenty of time to get her present in time, but the company hasn’t even shipped it off yet. I’ve contacted their customer service several times and they haven’t replied. What do I do? Her birthday 2 days away
My mother’s birthday is tomorrow and her present hasn’t arrived from the company?
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