Can you help with Amazon lockers problem?

[jeremy_09]

I get my Amazon items delivered to an Amazon locker near my house, and it's worked great for me.

In the past month however, every time I use the Amazon app to open the locker, it says, "Turn on Location Services," even though Location Services is already on.

I've tried everything I can think of to fix this, and nothing has worked. The people I talk to at Amazon have no idea how to fix this, most of the time they don't even understand what I'm asking. They keep saying they'll "escalate" it to a higher technical department, but then they never do.

Does anyone have any idea what might be causing this, and how to fix it?

The problem is clearly with the app, I don't even get to the point of connecting with the locker itself because it never gets past this "Turn on Location Services" step. I've tried it with other devices also, so I know it's not my phone.

I appreciate any help you might be able to provide.

Updates

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[Oliverlogan263]

Whoa dude that sounds super frustrating with the Amazon locker app! Here's a few things you could try:

- Uninstall and reinstall the app - sometimes resetting it clears weird glitches

- Make sure your phone's location settings have allowed location access for the app

- Update to the latest version of the app if one is available

- Try logging into the app using a different browser on your phone or a computer

- Contact Amazon support through Twitter, Facebook or their community forums. Sometimes social media support is more helpful than phone

- As a test, see if you can use a different locker location just to eliminate anything specific to that one machine

- Search online tech forums to see if others have had the same issue and how they fixed it

- Reset your phone's location/privacy settings completely if everything else fails

Hope some of those ideas help dude! Let me know if resetting things or reaching out on social doesn't work - might take some tweaking to figure it out. Annoying when tech stuff acts up for sure.

[Staximus]

Go into the phone settings and then into the app settings, and then go to the app permissions and allow the app to use your phone's location services

[jeremy_09]

I said, location services is on. The app keeps telling me to turn it on when it's already on.

[Staximus]

Not location on the phone, in the Amazon app permissions. You have to show the Amazon app to access the phone's location info

[Staximus]

Allow not show , in the Amazon app permissions

[jeremy_09]

Yes thank you, that's the first thing it asks for, and that is on also.

[DreamCrescent]

did you try to update the app?

[DreamCrescent]

also is your phone running the latest software update?

[jeremy_09]

@DreamCrescent Yes I have the latest update for my phone, I even went so far as to do a factory reset, but one thing I did wonder is whether my phone itself is too outdated for the app? It's a 2021 phone so I can't imagine that would be it, but it's the only thing I haven't tried changing and I'm not about to get a new phone just for that. (the firmware etc. is all up to date also). Thank you very much for your suggestions.