Anyone else notice this?

[Xhuy_006]

The fact that customer service people know less and less about the company they work for. Go in with a simple question and nope nada "I don't know about that, you'll have to reach so and so" . And to top it off, they make it seem as if you're bothering them to get you that information for you. Need another department? You have to literally ask them well can I get transferred. You need another number within their company? Oh sir you can find that on our company page. Literally can't be bothered. More of a rant than a question.

[Uannoyme]

Call center life is hell, so there's very high turnover, and some companies are throwing folks on the phone with minimal training. Also, there are a lot of people that just don't care about doing a good job. Then there are the people that cared about their jobs until miserable customers turned them into people that just want to get off the phone.

[Secret6620]

Omg yes!!! It's atrocious. Like they're getting paid, so they should know how to do their job effectively and efficiently because honestly it's not that hard.

Great question

[josephinelcajon]

Its simple lots of people quit and everyone is working from home. All they know is what the computer program tells them to ask you and based on your reply it asks the next question. They know nothing and weed out 90% of the calls this way.

[jshm2]

It's called "outsourcing" kiddo.

They are there to provide a service to the company - not you.