Do customers have more rights than employees in customer service jobs?

[Anonymous]

No legal advice just a curious broad generalisation question. Companies sure like to show or perhaps legally have to show codes of conduct, policies, I mean to me it often seems weird in capitalism and capitalist countries why 'there's the law, and yet, there's every company and its 'company policies" and or "company code of conduct" - uhh, isn't that why laws exist? Lol I don't get what I'm understanding. Why companies need codes or policies, if laws exist anyhow? Seems like a double double weird doubling of the same thing. Lol.

Good question

I don't know either

Perhaps the country's laws require companies or large ones to have, internal policies or internal codes - even though laws exist aka for staff behaviour lol

Other answer

[KostasKouvalis]

Maybe not so much in other countries, but in the U. S. the definitely do.

Yeah, my last job was a State job. I found it hilarious that they made us sign an oath to uphold the Constitution, but then they had "company policies" and "codes of conduct" that completely contradicted that.

[exitseven]

Your employer thinks so. You can be easily replaced but not the customer. To the employer the customer is always right.

[Asker]

And if that were true, it's odd they need a complaints team, true? For the very supposed terms and conditions lol - yet the customer is always right. Somehow 2 plus 2 eventually doesn't compute as 4, surely? Lol. Rhetorically even.

[Asker]

Thanks man MHO

[exitseven]

Thanks for the MHO😎

[Gwendoline]

No. Employees have the right not to tolerate abuse

[seeyounexttuesday]

Free countries don't have government interfering in private enterprise.