Why do some customers immediately play the race card over basic rules?

I used to work at a movie theater years back. When people act up during a movie, cause problems, always having phones out etc. they get upset and accuse of being racist when we ask them nicely to not have the phones out. Can you imaging watching a movie and someone in front of you has the phone out? Why do some people play that damn card?

Updates
4 mo
Interesting comments here. Actually yea, where i used to work at, a lot of “ghetto” comes and makes problems. It’s got nothing to do with race but about culture.
Why do some customers immediately play the race card over basic rules?
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