As a business owner should you value Political correctness and activism over sales and customer service?

[worldscolide]

I saw this recently. Basically a customer of Best Buy tried to buy a laptop from the store. The sales associate was apparently a trans person. Images show the Trans person DEFINITELY did not pass. As a result the person buying the laptop said Thank you sir. Later the manager refused to sell him the laptop over the perceived insult. Another manager did the same thing. Later the manager told him to turn the camera off and apologize if he wanted the laptop, Obviously he refused. Even later they said to just turn the camera off and they will sell him the laptop to which the person again refused.

Yeah im sorry, as someone who has been in the same situation as that manager. A sales persons perceived slight is not worth losing a $2000 sale and future business. Its not my place, nor anyone else's place to force someone to comply with someone else's preferences. No one should be forced to do anything they do not want to.

If i were that customer, i would have, in front of that manager, Ordered the laptop online on the best buy web site and showed him that his idiotic activism means exactly nothing to me.

Original video if you have FB

https://www.facebook.com/watch/?v=1483597703534910

[Telekinetic-Potato]

You sell something, you're serving a customer. You can be an asshole about it, you can be arrogant you can be all sorts of things but if you take for granted how important having their best interest at heart is, you'll become a loser.

Your vendors won't associate with you, your customers will eventually hate you. Your only friends left will be the lawyers holding your hand to your reputations grave. And that's fair.

[worldscolide]

Agreed, it's why I think they tried to backtrack.

[OlderAndWiser]

In my Home county, we have 88,000 registered republicans and 31,000 registered democrats. That PC nonsense doesn’t score any points here.

[TrueConfection]

Activism? No. Not this garbage.

I did witness a customer refer to an employee as a N, and I thought he should have been asked to leave immediately.

[Agape93]

Nope. Business shit is business. Money's money. Activism and shit is personal and I'll do it on my free time.

[jeremy_09]

If the salesman is supposed to have the freedom to call himself whatever he wants, then why is the customer (or any other person) not supposed to have the freedom to call him what they want? You are restricting the customer's right to have his own opinion and punishing him for it in favor of the salesman's phony freedoms, which have nothing to do with the customer. So shut the fuck up and do your job or get out.

[Snakeyes7]

Not a business owner but if an employee of mine made a fool out of me and my business like that, I'm firing them immediately.

If you are unable to handle rude customers (even though i'd hardly say that the customer was rude in this case) then you can't handle a job where you regularly interact with customers in general.

[exitseven]

The customer is always right it is much easier to retain a good customer than it is to attract a new one

[worldscolide]

Agreed

[Pterodon]

I reserve the right to refuse service to anyone for anything. You want PC from me so you’ll buy something? Get out of my store. You wear Obama or Biden shirts in my store then get the fuck out. See where I’m going?

[DonaldDarko]

It's gone viral. Bud light taught them nothing. FAFO this might end best buy.

[fishbone77]

Best Buy can't really afford to turn away customers can they?

[6942Dantheman]

hell no I won't. all businesses that have gone woke fail. so no I will not.