If you were in Computer Customer Service, how would you help this person?

[AviatorTom]

You work in Customer Service for a Computer Company, and receive an email from one of your customers (below). Can you figure out what the problem is?

Da S /Madam,

’d lk cmlan ab h f m kbad.
hs ls a n kng ccl.
As ma b abl ll, hs ls a mssng fm hs dcmn.
’d b xml gafl f cld fx hs blm.

Knd gads,
Mchal

The answer will be given in a few days (Sunday).

[courtesy of Morning Brew]

Updates

9 mo

The top row of this person's keyboard is not working. Here's the message if all the keys worked.

Dear Sir/Madam,

I’d like to complain about the top row of my keyboard.
These letters are not working correctly.
As you may be able to tell, these letters are missing from this document.
I’d be extremely grateful if you could fix this problem.

Kind regards,
Michael

[msc545]

This is a bad keyboard. Try getting another keyboard and see if that helps.

[msc545]

It looks like possibly the entire top row of letter keys is not working.

[tfan1]

Buy a new keyboard or if short on cash, take it apart and clean it 👍🙂

[Jaximus-Lion]

Tell Michael to unplug his bloody keyboard, connect it back, restart the damn pc and viola. AND! There is a website keyboard where he can type by using the mouse, NOOB

[exitseven]

The answer is that the guy does not know how to type.

We played a joke on one of the professors once. We got a keyboard and popped the keys off and moved them over one space. Then we went in he's office and swapped it with the keyboard he had. It took this guy about an hour before he gave up and called the help desk. He thought it was a good prank.

[exitseven]

The top row of letters *(the QWERTY row) is not working. Try a new keyboard.

[BoopBoopBeep]

i'd like to complain about how [uncertain] my keyboard

[uncertain]

[uncertain] may be able [uncertain] these letters are missing from this document or this is a messenger from his document

It'd be a [sic] example of [uncertain] fix his [uncertain]

or

I'd be extremely [uncertain] if you could fix this [uncertain]

Kind regards,

Michael

[MORPHEUS_12]

As cheap as a new keyboard is that is the best option. Now my dumbass moron father in law would insist that the keyboard be repaired.

[DizzyDesii]

I honestly would’ve thought it was a prank or spam and ignored it

[John_Doesnt]

Throw your Apple computer in the trash and buy a PC.

[Sparkie460]

I'd tell him to buy a new keyboard or have someone else do his typing for him

[Juxtapose]

I'm not going to try and solve pig Latin or whatever the hell that is. I'd get a manager or toss the message.

[elontesler3]

id deal with it by not showing up to work again and never getting another job ever again too

[AnusNdaPainus]

Update iTunes and call it a day.