So as I've mentioned my client is in the hospital for surgery and has been there since February 3rd. Wheb the client is in the hospital im OFF duty. Meaning hospital takes over then when she's released i resume care in home.
I do not text the mom is continuously texting me daily nonstop things like," they have her sitting up today, she's lying on her back today, she ate today." I've just gotten to the point where I ignore her text. Anyways last night at 10pm. Yes 10pm she sends me this message with a picture of the child: "She laid on her back tonight... I haven't seen this in a long time."
I feel this is rude, inconsiderate, inappropriate, and overstepping boundaries. What would you say to her?
My response:I'm confused was this message sent earlier today? It's 10pm at night. I'm not sure why I'm getting messages at 10pm?
I would put a stop to her now and tell to no longer text you at this point and that any additional info you need you will obtain from your employer
What you said was enough to make her look and feel dumb. If or when she responds to that let her know texting you is off limits further communication needs to be done via work office
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+1 y
Her response to my text:I meant to schedule the message to go out this morning. My mistake... She has been keeping us busy at the hospital. I don't know what day it is.
How would you respond to this? Clients mom text me 10pm, wtf?
Well your nanny, so when people bring into their home to care for there children they tend to believe that you actually care about their kids and have a sincere interest in their health and well being. Kids and family become emotionally and personally attached to their nannies.
So honestly you seem to really not care, it comes of as lacking some degree of compassion and it bad for your business to not indulge the mother a little more... this type of thing is par for the course in your profession. But in the end if you don't honestly care or have time for this level of emotional support then there is nothing wrong with how you handled it.
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+1 y
But 10pm at night? Come on that is rude and inconsiderate. Second, no offense but I don't care and here is why. All of the medical professionals have told the mom the child needs surgery 4 years ago. Yes 4 years ago. Because the mom didn't listen now the child's lungs are damaged and requires two surgeries instead of 1. So now she sees her child is declining from not doing as advised so now she's looking for our support and sympathy. Unfortunately I don't have it for her.🤷🏾♀️ she brushed us all off as if we didn't know what we were talking about
I have other families I work with aswell who deserve my attention. They all feel their child is special. It's nothing new with these parents. They push boundaries and think the world should stop for their child. You get used to it after a while and just brush them off
Well I totally understand Uptown... you have to have boundaries because at the end of the day these Childs are not your kids and when you see them suffering knowing there is nothing you can do about it then have to put up the boundaries to protect yourself. Yes 10 pm is late.
But I do agree with your initial comment. You noticed I didn't care and you're right I don't care anymore. The mom has pushed boundaries before so I'm over her at this point
The mother is worrying about her child too much and sharing progress is one of the ways she is dealing or coping with it. If you can't handle this kind of behavior, you are working in the wrong field. She is probably feeling bad. What you said was not too insensitive, but put yourself in her shoes and think about how you would feel if it was your child in this situation. The old expression "if you can't say anything nice, don't say anything at all" applies perfectly to this kind of situation because she's is not behaving out of malicious intention.
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+1 y
It's 10pm at night. Her behavior was rude, inconsiderate, and she overstepped her boundaries. Her child is not my problem when I'm off the clock. The mom is a selfish individual. Im in the right field thank you. I refuse to be a doormat
I don't care. All of the medical professionals have told the mom the child needs surgery 4 years ago. Yes 4 years ago. Because the mom didn't listen now the child's lungs are damaged and requires two surgeries instead of 1. So now she sees her child is declining from not doing as advised so now she's looking for sympathy and support. I dont have it for her🤷🏾♀️
I'm in the right field that's why I have the degree and money. You're a doormat so this field isn't for you. You need tough skin. These families will run all over someone like you🤷🏾♀️
I saw a picture you posted of some kid with some severe medical problem. I didn't bother reading your question. Why are you posting pictures of other people's kids (especially kids in a bad situation) for your own amusement? You're a piece of shit and if there's a god, you will surely burn in hell.
I can understand your frustration, but maybe use feels a bit connected like you've helped them? I would say to her that you won't be responding out of work hours and it is now not your responsibility for that patient, although you appreciate the updates you're not sure how this is helping them or you and are overstepping work boundaries?
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+1 y
I agree she's overstepping boundaries and was very rude and inconsiderate. I plan to tell her the following
Yeah this was late at night. I appreciate the update but it's outside of work hours. The office will keep me updated on when she will come home.
This was late at night. It's outside of work hours and im not working with her at the moment. You don't have to keep sending text because the office will keep me updated on when she will come home.
I ended up sending her this instead: This was late at night. It's outside of work hours. You don't have to keep sending text because the office will keep me updated on when she will come home.
I didn't tell her I appreciated the update because I really don't appreciate getting texted several times a day, 10pm at night, and I don't think she deserves my graciousness because what she's doing is rude and obnoxious.
@Uptowngirl88 I agree with you people need to be appropriate about things
Asker
+1 y
I sent her this instead :
This was late at night. It's outside of work hours. You don't have to keep sending text because the office will keep me updated on when she will come home.
Tell her that when you are off you are not busy and not available, but do it gently.
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+1 y
I sent her this : This was late at night. It's outside of work hours. You don't have to keep sending text because the office will keep me updated on when she will come home.
I dont want her to think it's acceptable to cross boundaries and that it's OK to text me late like this. I feel if I say what you said it's telling her it's ok. When it's not
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