Should physical therapy clinics notify and reschedule patients when therapists are out?

[Anonymous]

I confirmed my appointments for this week with my therapist Friday before I walked out. I didn’t get a confirmation text the night before like usual which was odd. I show up today and my therapist was out and I wasn’t booked for today. I asked if someone was available today or another day this week and she said they’re all booked. I got home called the office up and talked to the manager. Well they had open time slots with the therapist. I’m fumed.

[Iron_Man]

I go to Cora now I had my first session yesterday. There’s so many therapist in there. I think every time that I come in, I’ll probably get a new therapist because when I asked her when I was finished will I see you on Monday and she couldn’t really answer me it’s like walking into a barbershop first come first serve. Besides they don’t give you the full 60 minutes they bounce around with other people and then they look from the distance and they come back and they tell you what else to do and all of it’s real easy anyway it’s not hard-core training it never has been. And most people stand around like they’re at a picnic daydreaming lol It was funny yesterday,

[exitseven]

Yes, they screwed up. Sometimes ot happens but it should not. I changed doctors because I just could not deal with his office staff anymore

[Asker]

How about when an office staff tells her husband what happened between them and the patient. And that patient works with her husband and it get ms back to them at work. I’ve had that happen already. Now her husband is my boss now.

[exitseven]

Find a new clinic. They definitely suck

[Asker]

I’ve been trying. Still haven’t found one yet. When I talked to the doctor that owns the practice he basically didn’t give a shit. He didn’t think the staff that broke the HIPAA wasn’t a good reason to fire them. She’s the office manager now.

[exitseven]

I do not know where you live but I have 5 or 6 PT clinics near where I live

[Asker]

I have a few by me but they are all connected. His wife would still be able to look me up in the system. She did that to my sister. She went once. The lady must of went in the system to see who she was. When my sister tried to look her up on facebook she was blocked.

[jennifer_bloom]

We had a similar issue when we first got our new family doctor. During one of the earliest appointments with him after changing doctors, the secretary told us the appointment was meant to be over the phone and not in person when we showed up at his office for our consolation so we went back home and then he called us at our house and asked us why we did not show up at his office as scheduled.

[Asker]

Apparently this therapist doesn’t want me to see another therapist. Another guy I work with goes to the same place. When his therapist is out he’s scheduled with another automatically.

[Nikki1989]

That would be the professional thing to do.

[Asker]

Well unfortunately they didn’t. Then he had every excuse when I confronted him.

[Abbycado]

What if it was an emergency leave? You don't know.

[Asker]

I wasn’t in the system for that day. He knew he was going to be out. They should have rescheduled me someone else. These therapists are all young kids making up their own hours.