What do businessmen consider worse - compensation payouts for customer complaints or bad word of mouth?

[Anonymous]

Especially if they refuse to provide compensation or refunds or even further funds on top of refunds for trivial or inconsequential complaints.

Hell - how has capitalism lasted this long without almost every business going under from customers, that cohort of customers who 'know the system and know how to work it' called 'the system of the customer is always right'

Spicy zing one liner.

Bad word of mouth

Losing money to complaints, compo, refunds, etc

Lawsuits, actually

Regulators, actually.

[exitseven]

The conventional wisdom is that it is much easier to retain a customer than to go out and find a new one. Capitalism works because if companies do a good job and give good service at a fair price they will succeed.

[Asker]

It must suck though when the customers can flex 💪🏻🙃 aka being disloyal or even one day signing away to the competition.
So sometimes even capitalism does not know its own ill's lol

[Asker]

"all that effort" - and one day the loyal customer (per your rightly said argument) none the less packed up and went elsewhere.
*Where did I go wrong" a business man would say

[exitseven]

I ran a small business and I used to get very frustrated when a along time customer would go to a competitor to save a couple of bucks. Most of the time they came back though.

[Asker]

Intriguing insight.
Hmm.
Kudos to you where due that you always maintained your dignity and your professional duty not to even highlight to him/them or they, you're awareness.

[Asker]

Or your awareness.

[Asker]

And if you ever didn't, even so slightly, well, like me you are only just human.
Mm hmm.

[strateguy632]

option c