Google sends me photos from my photos. I had 1 video of my boyfriend that died and Google sent it to me today and it's ruined! What canI do to fix it?

Question

I tried contacting Google several different ways, wrote my complaint twice, they wanted a dollar and my credit card information and would refund my dollar.
Finally I gave up.
I am so sad 😥the ruined my only video of my Patrick John.
Can it be fixed?
Google just sends me around In circles making me angry.

MrOracle · Accepted Answer

It sounds like the video in question is uploaded to Google Photos. Assuming you know your Google login (it's the same as Gmail or any other Google apps, and if you have an Android phone, it's the same as your phone account), you simply go to Google Photos and you can review your account. You should be able to download the video if you want. On many Android phones, you would have been asked at some point if you wanted to sync your photos and videos on your phone to Google Photos, which is how they got there in the first place. Note that if you still have the phone where the video was taken, the copy of the video on your phone will be of higher quality, because whatever is uploaded to Google Photos will get highly compressed, with a loss of quality as a side effect. The version on your phone will be less heavily compressed and will therefore look better.

Google Photos has a bot that will periodically send you "reminder" photos from past events and milestones, as well as make collages and "end of year" summaries and such, made out of whatever photos and videos you have uploaded to it.

FunkyMonkee · Accepted Answer

i wouldn't trust google any farther than I could throw them!!
WHY would they even be TAKING your files to send back to you? That's NOT a very honest way to do business!!
From what I'm seeing of modern tech, I'd bet there IS a way to get the original back!
20 years ago, there was the debate over the legitimacy of Barry Soetoro's birth certificate. I had no idea that they could actually peel off layers of added info to it! About 10 years ago, they came up with tech to do the same with music. Give it a recording of a song from as far back as you wanna go and it could separate every single instrument from the mix and let you do whatever you want to it! So, I'm PRETTY SURE there's a way to do the same with video. You just have to find someone that knows how.
As for the dollar, why the FUCK would they NEED YOU to send them a dollar to deal with what you wanted if they were gonna send it right back to you! That sounds more like a phishing scam, to me!! If I were you, I'd call up your bank ASAP and have them kill whatever info you gave google and give you new info.

Jessica405 · Accepted Answer

That is the reason I never use Google. Not even as a search engine. Have you tried using a player called VLC? It wil play allmost anything.  Is the file name ending in mp4, mpg, or some other ending?

strateguy632 · Answer

that is very frustrating. but open the photos app and download it.

exitseven · Answer

Did you send them a video file or was it a video tape like a VHS cartridge?

Jamie05rhs · Answer

I don't think that was Google. I think that was someone trying to scam you.

NathanDavis · Answer

stop giving away your credit information...

Google sends me photos from my photos. I had 1 video of my boyfriend that died and Google sent it to me today and it's ruined! What canI do to fix it?

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