Does talking on the phone, whether you are the caller or recipient, make you nervous or anxious?
A UK survey published in 2019 reported "Out of 500 respondents, 62% of office-based employees have reasons for experiencing call-related anxiety before answering the phone. The top reasons workers gave for feeling the fear were: concerns about not knowing how to deal with a query (33%), anxiety about “freezing” on the phone (15%), thoughts that the person on the other end could think negatively of them (9%) and sounding “strange” when they speak (5%)."
From the same article linked above...
- 76% of millennials experience anxiety-induced thoughts when they hear the phone ring, compared to their baby boomer colleagues (40%)
- 72% feel anxious about answering a colleague’s phone
- 61% will display physical, anxiety-induced behaviors when they’re the only ones in the office and the phone rings
I've seen a lot of other reports about this same issue. Personally, I don't mind talking on the phone. Emailing and texting is certainly more convenient, especially at work, but I notice that phone calls are more effective and can even help ease perceived tension while still communicating urgency.
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