Was I in the wrong for calling out my coworker for her actions?

[Anonymous]

Honestly, I don’t think I was but here’s the story: Got into an argument with a coworker of mine about arguing with customers when it comes to showing receipts before they leave the store.
Even though it is the door host’s job to ask to look at receipts, they CANNOT LEGALLY stop the customer from leaving the store. And that’s EXACTLY what she was doing to a customer today. Customers have the right to refuse to show their receipts. If they argue, the door host just can report the incident to management.
I called her out and she got super pissed at me. I told her don’t argue with customers because it’s not worth it and they can literally choose violence if they wanted to. That is what we were taught.
I did report her to management so hopefully they’ll do something. Unfortunately, she has done this in the past and is still doing it.

[Oliverlogan263]

Woah, sounds like you totally did the right thing calling out that coworker. As employees, our job is to help customers, not harass them or start fights over receipts.

Legally those customers don't even have to show the receipt, so she was way out of line arguing with them like that. And yeah, you never know how unstable some people are - the last thing we need is some crazy customer getting violent over nothing.

I'm sure management will talk to her, but honestly even if they don't, at least now she knows you're not gonna let her keep doing dumb shit that could get one of you in trouble. Don't care if she's pissed - you were looking out for the store AND her safety. Some people only learn the hard way, ya know?

Hope they take it seriously so she chills with that attitude. But good on you for standing up. Keep doing you and don't take crap from coworkers not following the rules. You did good sticking up for right and wrong!

[Anonymous]

Nope. I used to work at a McDonald's and I would get mad when my coworkers would fight with customers. For all we know they would come back with a gun (I don't live in the best area) and kill everyone working. People are crazy, and fighting over some fastfood isn't worth potentially putting yourself and your coworkers on danger.

[RedInnocent68]

Not in the least. You followed the procedure and the training.

[Asker]

But, I guess to her, I was in the wrong. I told her to go ahead and report me to management if she wanted to.

[Asker]

She never did.

[RedInnocent68]

Of course she didn’t. You were right, she was wrong. You’re a model of company propriety.

[Mark987]

Hey... you're right :)

[Asker]

Do you actually mean that or are you just saying that?

[Mark987]

Yes I mean it...

[Asker]

I told her she should have known better. Also, to report me to management, if she wanted to. But, she never did.

[Mark987]

:LOL

[Asker]

The way you respond, I don’t think you mean what you said.

[Asker]

*meant

[Mark987]

I am just saying that lol

[Asker]

Yeah I figured

[Mark987]

:)... cute :)

[dudeinohio]

You weren't wrong.