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Client is telling me she can’t afford to pay me additional time but she did pay for what was originally stated in the contract w the deadlines. She has pushed the project out over half a year and doesn’t send me things I request. I calculated and we’ve met a total of 12 hours since the contract initial deadline has ended. That doesn’t include the time I’ve put into the actual project itself (website).
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9 mo
@legalboxers
Updates
9 mo
Clarification - the client isn’t getting things to me by agreed deliverable due dates, etc and keeps asking for more time.
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3Opinion
You haven’t given us any information about what your agreement with the client was. What’s your fee structure? What did you sign? What is your role in the project? What is the deliverable?
I’m confused, in general. The project isn’t complete. OK. Have you delivered your component of the project? Did you deliver everything initially agreed upon? Has the scope of the project changed? Are you being asked for more than you believe you originally agreed to? How was the scope defined in your agreement?
Did you say you have already been paid what was agreed upon? With no retainage? If so, then you could walk away…IF you have delivered everything you initially agreed to.
Of course, if what the client is currently asking for is fixes or support for your deliverable, then the situation is different.
Give us a little more to work with?
I charged $1500 for the whole project and it was paid in installments. It was all due by December 13th and that was the anticipated conclusion for the project. Deliverables are website design for 3 pages. There’s a clause in the contract that after project concludes I offer 4 hours of free support, then my hourly rate is $125/hour.
What’s holding me back is that I requested several things from her: surveys to add to the site, pictures, a bio, rates for her services. She sent me a long email about how I’m asking too much of her. Our next discussion (this was in November) she asked if we could push the project to March (she told me this in December) to resume. She still paid.
I was only able to get 1 page done which was the home page. But we would finish this when she’s ready.
So essentially what was holding me back were those items she didn’t send and she got really defensive saying it’s so much and needs more time. We’ve met a total of 12 hours since December and each meeting she said she’s ready to resume the project and we can discuss it. But the discussions haven’t been productive toward the project, she just talks the whole time about her podcast (which is part of the site). So yes, I also feel like this is so much more work for me than initially agreed on. Then it’s June and she’s still not ready to resume and told me her financial situation doesn’t allow her to pay for anything additional.
Sorry if I’m rambling. I’m not right either. I should have been stricter.
also her company is a startup so there was no existing site before and she’s still starting up everything and has a business mentor for that stuff.
The thing is - she tells me she turns in stuff they ask for. So I know she’s capable of getting things done.
The other thing is last time we met she said she’s not even sure she needs a website anymore. So I had to explain to her why it’s important to have one.
It’s a lot of confusion and back and forth.
So with how long this has dragged on and her indecisiveness it’s costing me a lot of time. This was never supposed to go on this long and he this huge of an investment of mine into the project.
She paid you for contract completion; even though it wasn’t complete? Wow.
You should still deliver the project as best you can. If she doesn’t want to send you the information you would like to include on the site, then send her the pages with what she has provided you. Just send her a finished page and walk away. You really do need to deliver something to her. But do that and call it done. Bear in mind that she is the boss and if she doesn’t want to include those surveys and pics, then that’s OK. She can add her rates later; if she decides to use the site design.
You quoted her for the site, and you should deliver it. The fact that it took you more time than anticipated can be factored into your next quote.
It depends on your contract. You did write everything down, right?
Yes. Also read my response to Paul in Indy. Ugh this is so messy.
Your contract should have an Assumptions clause that qualify the estimate so you can reopen fee discussion when the counter party breaches, like not giving you stuff you need or request, and ensure you can charge time-spent or stop work after a certain point.
That's your problem.
Get it done in the time agreed upon