Was this customer service unprofessional and bad or am I just overreacting?

[Anonymous]

Today I had an appointment at a medical spa clinic. I gave them a heads up that I’d be a few minutes late and updated them on specific time. Got there and got ready to start my app, but the girl was still moving machines around and setting it up which delayed things. Then we’re starting and the machine kept getting unplugged every time she moved it. So it put the process behind more as the machine needed time to warm up. I get it that accidents happen but this happened a total of like 5-10 times. I was there for like 2 hours, and the app is only supposed to be for 1 hour. Then at one point she left the room to help another client for like 10 minutes and the machine went off while she was gone so I’m stuck under this heavy equipment waiting for her to come back. I got so impatient and had to go to the bathroom so bad so I unstrapped myself and went, she was nowhere to be found. Came back and as I was approaching the room, she didn’t see me at first and brings out all my stuff to the front desk and tells them I left! So I told her I just had to pee and I couldn’t find her. We finished the session finally but wow…I’m pretty frustrated.

[Static_In_The_Attic]

Some say better late than never & as for you I’m thinking you pissed her off by being late in the first place. On the other hand if you were there for your appointment on time & she was moving machines at your scheduled time I would of walked out.

Both parties are to blame are in her & you in this case.

[Asker]

I don’t think so. She was in a good mood the whole session. Maybe if I was like drastically late. I was only a few minutes late. I even gave advance notice.

[Asker]

11:33 arrival and it was scheduled for 11:30. Come on.

[Static_In_The_Attic]

Are you a good tipper?

[slatyb]

Find somewhere else to go. That's $@!%$!!% ridiculous. They are understaffed and disorganized.

[Asker]

Well it’s especially alarming that I needed to use the restroom and then come back and she handled it as if I’d literally FLED the place 😂 leaving my purse and shopping bag behind.